Engaging with technology is crucial for social participation in today’s digital landscape. This is where many seniors need help.

Many older adults are not familiar with advanced mobile devices, which can hinder their ability to connect with loved ones and access essential services. The challenges are exacerbated by cognitive decline, which affects memory and learning, as well as physical issues like vision impairment. Furthermore, many seniors live alone and lack nearby familial support, making it harder to navigate these technological obstacles.

Demographic shifts amplify the urgency of this issue. Projections suggest that the population aged 65 and older will rise by nearly 90 per cent, from 1.45 million in 2021 to 2.74 million by 2046. Within two decades, one in three people in Hong Kong will be over 65.

To better understand these challenges, our team engaged with the Hong Kong Sheng Kung Hui Welfare Council, which runs the SmartConnect programme, and also spoke with seniors enrolled in the Jockey Club Digital Tablet and Online Support Programme for Homebound Elderly. These two initiatives mobilise young volunteers to teach digital skills to older individuals, fostering valuable intergenerational connections.

While many seniors primarily use their devices for messaging and calls, they are eager to learn more. Common challenges include navigation difficulties and password management. Tailored teaching strategies, including one-on-one sessions, effectively build trust and alleviate fears surrounding technology.

Both the government and NGOs are working hard to address these issues. As part of its Information and Communications Technology Outreach Programme for the Elderly, the new Digital Policy Office collaborates with organisations to engage isolated seniors. The office advocates for digital inclusion, and substantial funding has been allocated to support relevant initiatives.

Though the government’s iAMSmart app is gaining popularity, improvements in registration and accessibility are needed. Service counters in MTR stations and public spaces often lack clear signage.

Confusing user experiences on apps and websites and inadequate customer support further alienate users, particularly older adults, undermining their confidence and access to essential services.

We must prioritise ongoing training for caregivers and younger family members to bridge the digital divide. Investing in the digital literacy of our elders can transform technology from a barrier into a bridge, ensuring no one is left behind.